Several support requests in to AppSheet - no response

[Daisy_Ramirez]

I have several support requests in to AppSheet (completed the form within the app as directed) but issues are still pending and I've not received a response.  Is there another way we're supposed to submit requests?  Pending items:

• Receiving Links instead of images on pdf emails 
• csv files being generated with 0 bytes
• Some pdf emails not being received and receive an error in Automation Monitor of "could not be written due to Bad request for refresh token"

[Aurelien]

Maybe @Roderick  can help ?

[SkrOYC]

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@Daisy_Ramirez wrote:

Receiving Links instead of images on pdf emails

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With or without links, this is a server error that I've seen before and yes, should be fixed with top priority

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@Daisy_Ramirez wrote:

csv files being generated with 0 bytes

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Clearly a bug

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@Daisy_Ramirez wrote:

Some pdf emails not being received and receive an error in Automation Monitor of "could not be written due to Bad request for refresh token"

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This is a weird one, try reconecting your datasource.

@Aleksi @Steve @lizlynch 

[Daisy_Ramirez]

Thank you for the notes.

• Receiving Links instead of images on pdf emails.
  • Do we have any idea for timing? The client has been dealing with this for months.

• csv files being generated with 0 bytes
  • If bug, where does it sit on the list of fixes?

• Some pdf emails not being received and receive an error in Automation Monitor of "could not be written due to Bad request for refresh token"
  • The issue is sporadic which leads me to believe the db connection is ok as the majority of files are generated

Will standby. Thanks again

[SkrOYC]

No idea on most of it, I just hope these get fixed.

BTW, do you have multiple accounts? Try reporting bugs/contacting support with the highest plan account, that will be considered with a higher priority from the support team (although that may mean that will take time anyway, just less than Core for example)

[Daisy_Ramirez]

Thanks for your honesty. Unfortunately I can't provide this as an answer to the client since they've been dealing with the issues for months and have had to staff to reconcile reports as a result. They've asked that I escalate the issues.  Is there a process I should follow?

[SkrOYC]

Well, I already added Steve and Aleksi to this thread, I hope that they can escale it internally

[Steve]

Escalated.