I have a client who uses my application on a Microsoft Surface tablet using the Edge browser. When they try to sign a form, the entire page scrolls and leaves a single dot where the signature was started. Trying again adds another dot and scrolls the page again. A very quick flick of the finger will produce a short line before scrolling begins again. This makes it impossible for him to collect a signature on the form and makes it useless to him.
Has anyone else encountered this issue? Is there a workaround?
@Gil Any thoughts?
One immediate workaround is to use Chrome or Firefox instead of Edge.
@Jeff_Schmitz can you tell me what version of Edge your client is using? Microsoft just released a major update so it matters if this is the old Edge or the new Edge.
Yeah, the Chromium version of Edge works with everything (because its still Chrome underneath), but I like it better than regular Chrome. Itโs somehow not as memory hungry.
@gmoothart & @Bahbus Thanks for the suggestions. The client is not very technically adept, so getting a version probably wonโt be possible until I can work with his device in person. In the meantime, Iโll have him install chrome and give that a try. Thanks for the help!
@Jeff_Schmitz youโre welcome. If it is less intrusive, you could ask him to try upgrading Edge first. My hunch is that heโs on the older version.
Gabe
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