Sync Button not working

[Sarah_Keown]

Hi, user reporting that the sync button doesn't work when clicked. They are using a tablet to access the app, they have 46 syncs waiting. Wifi connection is not an issue. When they drag down the sync doesn't work either. 

I tried recovery mode but no joy, is there anything else I can try?

[Aurelien]

Hi @Sarah_Keown 

You may want to try manual recovery:

https://help.appsheet.com/en/articles/962247-errors-and-warnings-during-sync

"Manual recovery" section

And a post to deal with the data recovered, here:

https://www.googlecloudcommunity.com/gc/AppSheet-Q-A/Best-Practice-for-Data-Recovery-from-quot-Recov...

And a way to process recovered data quickly, with the AppSheet Toolbox extension :

[Craig_QREW]

Thanks @Aurelien the extension he has open while viewing this can be found here in case it helps you as you work in AppSheet.

https://www.googlecloudcommunity.com/gc/Tips-Tricks/FREE-Chrome-Extension-that-enhances-the-Expressi...

Craig

QREW Technologies

[Darmund]

In my experience, whenever users have syncs that are queued and don't resolve when the app is connected to the internet it is usually tied to an error with the data source. I use a SQL table as my data source so sometimes a column would be required in the SQL table but not required in AppSheet. So that error would stay in the queue even if the user forced a sync or refreshed the page.