Hi all
I was making tries with a Docs template including a table, but suddenly the emails I received were not more formatted anymore.
I did not change fundamentally the template : just modified a start statement so that another column were reported.
Is that a bug ?
In case that may help : saw this happens between 11:03 and 11:08 am, French timezone.
Thanks
Aurelien
Hi, I think you need to provide more information, so your friends here can help you. Screenshots of all related tables and views etc. helps a lot.
You are right, thanks.
Here is what I used to get:
Here is what I get now:
Here is my Docs template:
I restored this template to a previous situation when it was working properly, so that I was in identical situation : still behaving weird
I think this is not a statement error, because the workflo proceed well and eventually I get an email. So, I donโt want to annoy you with informations from the tables.
Maybe any maintenance ?
EDIT: log does not display any error
EDIT2: the entire email I received does not have any formatting, from the beginning to the end. Nonetheless, it displays the picture I placed as a doc header.
If you save your Docs template as HTML, does it show everything fine?
Hi @Aleksi
I was looking for a way to use HTML template, but in the help article it is mentionned that it is supported for attachment only, which actually is OK for my purpose.
EDIT : here is the link for email template article https://help.appsheet.com/en/articles/961741-email-templates
Before trying that, I gave it a try with the Docs template and that worked fine for the attachment, while still not for email body.
I think I wonโt need to dig into HTML (Iโm not at ease with that).
Nonetheless, can you confirm that the change in the treatment behavior is normal ?
EDIT2 : I just tried it again in caseโฆemail body displayed as expected. A mystery, but Iโm happy to eventually say there is no problem anymore ! Just a temporary bug I guess
Sounds little weird, but good to hear itโs working again
Yes.
I made a few tries since, and sometimes that displays as expected, and sometimes without formatting.
Thatโs OK for me, but I think thatโs something to dig into with the support team ?
Would you please email to support@appsheet.com with details, and we can investigate your app/template. Thanks
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