Unable to open a pdf through the app

[Gokulakrishnan_]

Unable to retrieve and open the file in the app.

[Aurelien]

Hi @Gokulakrishnan_Praba

Can you try with backslashes \ instead of /? And add a new one at the beginning, like this:

[Gokulakrishnan_]

i have tried the backslash but it does not seem to make any difference

[Aurelien]

What happens at clicking on the black arrow ?
Are you sure the file has been properly generated in the proper folder ?

[Gokulakrishnan_]

[Rafael_ANEIC-PY]

I had the same error some time ago, for me it was a cache issue, you can read more about that here:

Generated PDF not found Questions

Hello friends, I’m having some issues accesing generated documents from within an app, the error message is not particularly helpful: [image] It says “not found” but I have checked that both the file and the link from within the app have the exact same names, I’m using a google drive folder to store these documents, and no changes have been made recently, any ideas? The file was generated successfully tho, I just can’t open it from within the app

I still do get this error, but since I know where it comes from now I can play around it, bear in mind that there might be other reasons for encountering this error.

Basically if you try to open your PDF file from within your app too fast (before it is correctly saved in your google drive) the app will save in its cache the blank error screen and won’t bother to check if the file is actually there next time that you try to open it, try creating a new pdf, wait a couple of minutes, and try again, if that doesn’t work, then it it’s not a cache issue.

[Gokulakrishnan_]

I waited for a few minutes and im still getting the error i used the same format in another app and its working just fine

[Aurelien · Accepted solution]

@Rafael_ANEIC-PY nice tip

@Gokulakrishnan_Praba
What I like to do, in order to make sure it’s been generated, is to force the app syncing (and normally…that makes the app wait for the file to be generated) before doing anything else.

with syncing action:

with expression:
LINKTOROW([yourKeyColumn], "yourCurrentViewName")&"&at="&(NOW()+1)

[Rafael_ANEIC-PY]

Aurelien:

What I like to do, in order to make sure it’s been generated, is to force the app syncing (and normally…that makes the app wait for the file to be generated) before doing anything else.

I’m going to give that a shot as well, thank you @Aurelien !

[Aurelien]

@Rafael_ANEIC-PY I love your GIF

[Gokulakrishnan_]

i will try to force the sync and see what happens

[SkrOYC]

I think that you need to make sure the Path is right.
Files made through bots are saved on the Default app folder (Under Info → Properties → App Properties → Default app folder)
Files uploaded to the app are saved on a folder relative to the workbook.
Columns of type File expects a folder path relative to the workbook.

What i do is that when I make an app I move the workbook to the folder mentioned on “Default app folder” so it’s easier for me to find any file since everything is inside that folder