I have a client that’s pretty much 50% down operationally due to the csv extension being removed from all of their emails. Its been close to 24 hours and I’ve not yet to receive a direct acknowledgement . I’ve emailed several times on behalf of the client throughout the day to see if they’re working on the issue but again no response to advise someone is working on the issue or to advise of the extent of the issue so our client can execute a disaster plan. Aleksi was kind enough to indicate he’s sure someone will contact me (Thanks Aleksi).
I’ve been graced with reasonable clients but certainly understand their frustration when there is no communication at all.
Is there a way to contact someone there? A phone number?