Re: Counting number of hours from two different da...

aijac1314 · 10-20-2021 06:19 AM

Hi, I recently facing some issue with the expression below:

TOTALHOURS([TimeStamp Out]-[TimeStamp In])

Below as the sample data:
TimeStamp Out : 20/10/2021 19:04
TimeStamp In: 20/10/2021 07:20
Result I got from the expression: 454,091.07

The returnd total hours should be 11 ++ hours?

What have been set wrong with my expression?

Aurelien

Hi @aijac1314

Your expression looks correct to me.
Can you share a screenshot of your table structure ?

Steve

Internally, AppSheet represents dates in US format: MM/DD/YYYY; you appear to be using non-US format: DD/MM/YYYY. That could be a problem. Make sure your spreadsheet column’s cell format is Date time, that your spreadsheet’s locale is set properly, and that the app’s table locale is set correctly.

aijac1314

Hi Steve, thanks you for the reply.

FYI, I have check the setting, below as the locale setting:

Google Sheet - Locale Setting is English UK and the column which storing date time (TimeStamp In & TimeStamp Out) is set to dd/mm/yyyy HH:mm:ss
Appsheet’s data source is added as locale English UK too

This problem (wrong calculation of the total hour) is randomly happened. Sometime value returned correctly, but sometime not.

I wonder, does the client’s device also required to set the language as EN UK?

Steve

Yes, the client’s device’s locale will affect how dates are displayed to the user, and how dates input by the user are interpreted.

aijac1314

I just confirmed with user’s device, their locale also set as EN UK.

What went wrong ya.

Steve

I’m afraid I don’t know what the problem is. I encourage you to engage Support–someone there can look at your app configuration to try to find the problem.

https://www.appsheet.com/Support/Contact

Counting number of hours from two different date time