Re: Fix error App logo isn't displayed and can not...

hien_nguyen · 12-04-2021 01:21 AM

I see Appsheet have a problem with App Gallery since Sept-2021:
-Problem#1: we can not search any app name on browser for edit. I try searching app from app laucher is ok but it doesn’t run on App editor. Please solve it asap.

Problem#2: App icon logo of old app not show if we don’t use it recently.
Please see attachment for detail.
Regards

Kirk_Masden

Hi @hien_nguyen !

First, this isn’t a feature request. So, the category needs to be changed.

Second, I’m not sure why the app logo isn’t showing. To get an answer we need more information about how the logo has been designated inside your app – not just the fact that you don’t see anything.

Perhaps you should contact support. Here’s some information about how support works now:

WillowMobileSys

Please check what is assigned as the App Logo. Maybe there was a problem retrieving and assigning the image?

hien_nguyen

Hi John and Kirk,

I think this problem come to from Appsheet.
Picture#1: When I have not to clicked to edit the App name: Phan Mem Quan Ly Hoi Thanh → The Logo is blank.

Picture#2: After I click to edit the App: Phan Mem Quan Hoi Thanh and reload this page → The Logo shown on

This problem only meets with the app I don’t edit recently. After editing, the logo icon show on.
I also try with another account and meet the same problem.

Kirk_Masden

Please look at this thread:

You are not alone, @hien_nguyen

Steve

Please contact Support for help with this.

https://www.appsheet.com/Support/Contact

Fix error App logo isn't displayed and can not search app name on App Gallery