Version issue

[Erwan]

Hi everyone, 

I currently deploy an app and one of my user can't use the app because it gets this error on his computer : 

This change cannot be applied because there is a newer version of your app 'Visite Logistique'. Please reset data to discard local changes.

With the same account, the user can use the app on his phone but not on his computer. He has some unsaved information but can't upload them. We cleared the cash of chrome, but the error is still the same. 

When we go in the section about, he gets the good version but cant do anything. 

Does anyone faced this issue yet? 

I'm not sure if the problem is on our side or if it's an appsheet bug.

Erwan

[Austin_QREW · Accepted solution]

Hi I have seen this before. You may need to reset changes and then refresh your page to update the app to the newest version. 

Let me know if this helps or if you are still having issues. 

Thanks!

Austin from AppSheet Training

[Erwan]

Hi Austin, 

I don't have the reset changes button...

Does this button only appears on the mobile version ? In our case the problem was on the web (computeru) version. 

Thanks a lots for your answer,

Erwan

[Zmudio]

Thanks! this really helped me.