Workflow - Stop sending emails - Server down?

[Plantenance_Lan]

Hello everyone,

Or workflow just stops working, it was sending all our emails yesterday and today it just stopped. We have been using this app for months now without any trouble. I am wondering if there is something down in Appsheet, like servers, etc…?

Thanks a lot in advance!

[Steve]

Please contact support@appsheet.com for help with this.

[Plantenance_Lan]

Thank you Steve

[Phil · Accepted solution]

We have just found and fixed a problem that was preventing emails from being delivered for some email recipients. We made a domain name change that inadvertently broke the email return path (where email delivery metadata is sent) to mail.appsheet.com. Unfortunately, some email servers validate the return path when making delivery decisions (that is, they may reject email without a valid return path domain). We have restored the original DNS configuration which should fully resolve the issue.