Dashboard is not resyncing to what views i have

Tiger1 · 12-03-2020 06:53 AM

I am noticing something different with the dashboards. Used to when i re sync - the dashboard would display my views the way i had them. Now after i re sync it - it doesn’t hold the layout…

Anyone else seeing this?

MultiTech

You can see this sometimes when you’re making active changes to dashboards and trying to “Live View” them on a PC.

If you navigate to a different view within the app, then return, the dashboard should right itself.

If not, try clearing your browser cache - that should do the trick.

Tiger1

Thanks. I will try deleting all the cache. I haven’t been working on either app, so it must be the cache…

Thanks

Richard_Hulbert

Hi Tiger,

Yes I believe there is a problem. I’ve been battling with this for a couple of hours trying to figure out if I have done something wrong with deployment of my new App. I have looked at cookies, cache, browser settings, using different browsers etc. but nothing seems to help. As soon as the App does a background sync it resets the dashboard windows. I have already posted in a similar thread so hopefully someone will pick up on it soon.

MultiTech

This is a bug the team has been battling with; please report this to support@appsheet.com

Richard_Hulbert

Thanks @MultiTech_Visions just glad it’s not me going crazy!! I’m sure they’ll sort it soon.

Murillo_Rocha

I’m having the same problem here today. All my 3 apps are resetting the dashboard for all my users.

Steve

Thanks for reporting this. I escalated, it was investigated, and a recent change was found to be the cause. The change is being rolled-back, but it may take a few hours to reach you.

Mariano_Sanz_Gi

Thanks Steve I was passing by too. I hope it will be sorted out soon.

Richard_Hulbert

Hi Steve,

I guess you may be all tucked up in bed by now but do you (or anyone else) have an idea when this might be resolved so I can manage my client’s expectations? Tested again this morning and the problem is still there.

Many thanks

Steve

Unfortunately, I have no new information, and it’s early yet for the developers (they’re one the US west coast where I’m on the east coast), so they aren’t yet available to ask. I’ll leave a message, though. Sorry.

Richard_Hulbert

Thanks Steve.

Tiger1

Thanks for always helping Steve. It is not the biggest deal for me. But I do know my users will start asking…

Murillo_Rocha

It hasn’t been resolved here either, but I hope it will be throughout the day! Thanks @Steve

Steve

Received word that the fix could not be deployed last night, but is now expected to go out this morning (US/Pacific).

Richard_Hulbert

Good news Steve. Thanks

Richard_Hulbert

@Steve Great news! I can confirm that the testing I’ve just done suggests that we are back up and running again!

Thanks for your help and please thank the developer team.